Privacy Policy

Last Updated: May 23, 2026.

At Realz Casino, accessible at realzcasino-canada.org, the privacy and security of our Canadian players are our top priorities. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our platform. We are committed to maintaining the trust of our users, from the hockey fans following their favorite NHL teams to those chasing a "snipe" on our progressive jackpot slots like Mega Moolah.

This document is drafted in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, and where applicable, complies with the regulatory standards set by provincial authorities such as iGaming Ontario (AGCO), the British Columbia Lottery Corporation (BCLC), and the Alberta Gaming, Liquor and Cannabis Commission (AGLC).

1. Information We Collect

To provide you with a seamless gaming experience, including processing your deposits in CAD and facilitating withdrawals of your winnings, we must collect certain categories of personal data.

Personal Identification Information

When you register an account, we collect information such as:

  • Full legal name.
  • Date of birth (to verify you are of legal gambling age in your province).
  • Residential.
  • Email.
  • Phone.

Financial and Transactional Information

To process your payments via trusted Canadian methods such as Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency, we collect:

  • Transaction history (including deposits made in CAD).
  • Withdrawal.
  • Partial payment card details or wallet identifiers (as required for fraud prevention and AML compliance).

Technical and Usage Data

We automatically collect data through cookies and similar technologies, including:

  • IP address and geographical.
  • Device type, operating system, and browser.
  • Session logs, including the duration of your play on popular games like Starburst or Live.
  • Preferences, such as your choice of game categories or marketing communication.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services

  • To manage your player account, including identity verification and account security.
  • To process financial transactions safely and securely, ensuring that your "loonies" and "toonies" are accounted for accurately.
  • To facilitate gameplay, including live dealer sessions and sports betting on events like the NHL, CFL, or NBA.

Compliance and Security

  • To comply with provincial gaming regulations, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
  • To monitor for fraudulent activity, unauthorized access, or abusive behavior on our site.
  • To verify your eligibility to participate in promotions, particularly adhering to iGaming Ontario (iGO) rules regarding opt-in bonuses.

Personalization and Marketing

  • With your explicit consent, we may send you personalized offers, such as match bonuses or free spins tailored to your gaming history.
  • To improve our website performance and user interface, ensuring your experience is a "beauty" from start to finish.

3. Data Sharing and Disclosure

Realz Casino does not sell your personal data. We only share your information under strictly defined circumstances:

  • Service Providers: We engage trusted third-party partners to process payments (e.g, Interac providers), host data, and perform identity verification. These partners are legally bound to protect your data.
  • Legal Obligations: We may disclose your information to law enforcement or regulatory bodies (e.g, AGCO) if required by law or to protect the safety of our players and our platform.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Your Rights Under Canadian Law

As a Canadian user, you have specific rights regarding your personal information under PIPEDA and provincial privacy legislation:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Rectification: If your information is inaccurate, you have the right to request a correction.
  • Right to Withdraw Consent: You can opt out of marketing communications at any time. Please note that certain transactional communications related to your account are mandatory.
  • Right to Deletion: Under certain circumstances, you may request the deletion of your data, subject to our legal obligations to retain records for gambling regulation and tax purposes.

To exercise these rights, please contact our support team at [email protected].

5. Security Measures

We employ industry-standard encryption protocols, including SSL (Secure Sockets Layer), to protect all data transmissions between your device and our servers. We implement strict access controls for our employees and maintain robust internal monitoring to detect any potential data breaches. Whether you are depositing your "fiver" or withdrawing a large jackpot, your data remains secure behind our defensive "dangles."

6. Responsible Gambling

We are committed to providing a safe environment. We support and comply with the regulations mandated by bodies like iGaming Ontario. If you or someone you know is struggling with gambling, please reach out to the following resources:

  • ConnexOntario: 1-866-531-2600.
  • Problem Gambling Helpline: 1-888-230-3506.
  • Visit iGamingOntario.ca for additional tools and support.

We provide features such as deposit limits, self-exclusion, and reality checks to ensure your play remains fun and sustainable.

7. Cookies and Tracking

We use cookies to enhance your experience. These small text files allow us to remember your preferences and ensure that your session remains active while you play. You can manage your cookie preferences through your browser settings, though disabling them may impact the functionality of certain games.

8. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. For gambling operations, we are often required by provincial regulations to maintain records of your account and transactions for several years after your account is closed for audit and regulatory compliance.

9. International Transfers

While Realz Casino operates primarily within the Canadian context, our servers and service providers may be located in other jurisdictions. We ensure that any international transfer of data is conducted in accordance with Canadian law, requiring recipients to provide a level of protection comparable to that required under PIPEDA.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make material changes, we will notify you through the email address associated with your account or by posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy officer at [email protected]. We are available to provide support in both English and French to serve all our players across Canada.

Your trust is essential to us. We strive to be transparent in our processes so you can focus on the game, whether you are trying to "bar down" a win on a live roulette table or hitting a "snipe" on a high-volatility slot game. Thank you for choosing Realz Casino.

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