Terms & Conditions

Terms and Conditions

Realz Casino (realzcasino-canada.org).

Effective Date: May 23, 2026.

Please read these Terms and Conditions ("Terms") carefully before registering or using Realz Casino. By creating an account, making a deposit, or participating in any game or promotion, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

1. Introduction and Acceptance of Terms

Realz Casino operates as an online gambling platform available to eligible Canadian residents. These Terms govern your access to and use of all services offered through the platform, including casino games, sports betting features, bonuses, promotions, and customer support.

These Terms constitute a legally binding agreement between you ("Player," "you," or "your") and Realz Casino ("we," "us," or "our"). If you do not agree with any part of these Terms, you must not use the platform.

Realz Casino reserves the right to amend these Terms at any time. Updated Terms will be published on the website and will take effect immediately upon publication. Continued use of the platform after any amendments constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility Requirements

2.1 Age Requirement

Access to Realz Casino is strictly restricted to individuals who are 19 years of age or older, which is the legal gambling age in most Canadian provinces, including Ontario, British Columbia, and Alberta. Players located in Quebec or Manitoba must also be at least 18 years of age in accordance with applicable provincial legislation; however, our platform enforces a universal minimum age of 19.

You must not register, deposit, or play if you are under the legal gambling age in your province or territory of residence.

2.2 Geographic Eligibility

Services are available to residents of Canada. It is your responsibility to ensure that online gambling is lawful in your province or territory of residence before registering. Realz Casino does not accept liability for any legal consequences arising from a player's use of the platform in a jurisdiction where online gambling is prohibited.

Players located in Ontario are subject to the regulatory framework established by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario. Players in British Columbia are subject to the British Columbia Lottery Corporation (BCLC) standards. Players in Alberta are subject to the Alberta Gaming, Liquor and Cannabis Commission (AGLC). Players in all other provinces should verify local regulations prior to registering.

2.3 Ineligible Persons

The following individuals are not permitted to register or maintain an account:

Anyone under the age of 19 (or the applicable provincial legal gambling age, if higher).
Employees, contractors, agents, or affiliates of Realz Casino, or members of their immediate.
Individuals who are self-excluded from gambling through any provincial or voluntary self-exclusion.
Individuals who have been excluded or banned by any gaming regulator in.
Anyone acting as a proxy or agent for another.

3. Account Registration and Security

3.1 Registration

To access real-money games and features, you must create a registered account. You agree to provide accurate, truthful, and complete information during registration, including your full legal name, date of birth, residential address, and valid email address. You are permitted to hold only one account on the platform. Duplicate accounts are strictly prohibited and may result in permanent account closure and forfeiture of funds.

3.2 Identity Verification (KYC)

Realz Casino is required by law and responsible gambling obligations to verify the identity of all registered players. You will be required to submit valid government-issued identification (such as a Canadian driver's licence or passport), proof of address (such as a recent utility bill or bank statement), and, where applicable, proof of payment method. Verification may be requested at registration, before the first withdrawal, or at any time as required by our compliance procedures.

Failure to complete verification within a reasonable timeframe may result in the suspension or closure of your account.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password or account access with any third party. You agree to notify us immediately at [email protected] if you suspect any unauthorized access to your account. Realz Casino will not be liable for any losses arising from unauthorized account access resulting from your failure to maintain adequate security.

3.4 Account Currency

All accounts are denominated in Canadian Dollars (CAD / CA$). All balances, deposits, withdrawals, bonuses, and wagering requirements are expressed in CAD.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

Realz Casino supports a range of payment methods trusted by Canadian players, including:

Interac e-Transfer (most widely used and trusted by Canadian players).
Interac.

Visa and.
Cryptocurrency (where available and applicable).

All transactions must be conducted from accounts or cards held in your own name. Third-party payments are not permitted.

4.2 Minimum and Maximum Transactions

Minimum deposit and withdrawal thresholds will be clearly displayed in the cashier section of your account. These limits may vary by payment method and are subject to change at our discretion.

4.3 Withdrawal Processing

Withdrawals are processed subject to successful identity verification. Standard processing times vary by payment method. Interac e-Transfer withdrawals are typically among the fastest available to Canadian players. We reserve the right to conduct additional security or compliance checks before processing any withdrawal. Pending bonus wagering requirements must be fulfilled before withdrawal requests can be approved.

5. Bonuses and Promotions

5.1 General Bonus Terms

Realz Casino offers various promotions, including welcome match bonuses, reload bonuses, and free spins on popular titles. All bonuses are subject to these Terms and any specific promotion terms communicated at the time of the offer. Match bonuses may range from 100% to 200% of the qualifying deposit, depending on the active promotion.

5.2 Wagering Requirements

Unless otherwise specified, bonus funds are subject to a wagering requirement of 30x to 40x the bonus amount (or bonus plus deposit, as applicable) before any winnings derived from bonus funds may be withdrawn. The applicable wagering requirement will be clearly stated in the promotion terms.

5.3 Ontario Players — Opt-In Bonus Rules

In accordance with iGaming Ontario (iGO) and AGCO standards, players accessing the platform from Ontario are subject to opt-in bonus rules. Bonuses are not automatically applied to Ontario-registered accounts. Ontario players must actively opt in to any promotion before making a qualifying deposit. Bonuses will not be retroactively applied.

5.4 Bonus Eligibility and Restrictions

Only one welcome bonus is available per player, per household, per IP address, and per.
Bonuses may only be used on eligible games as specified in the relevant promotion.
Realz Casino reserves the right to cancel or amend any promotion at any time.
Any attempt to abuse, manipulate, or exploit bonus systems — including through coordinated play, duplicate accounts, or misuse of multiple payment methods — will result in cancellation of bonuses and may result in account.

5.5 Bonus Expiry

Bonuses and free spins that are not used within the stated validity period will expire and be removed from your account without compensation.

6. Gameplay Rules and Fair Play

Realz Casino is committed to providing a fair and transparent gaming environment. All games are powered by certified random number generators (RNGs) and/or live dealer systems where applicable. Return-to-player (RTP) percentages and game rules are available within individual game interfaces.

Players are prohibited from:

Using any software, tool, or automated system to gain an unfair.
Engaging in collusion, cheating, or any fraudulent.
Exploiting any software bug or error — any winnings arising from a technical malfunction are void.
Engaging in abusive, threatening, or disruptive behaviour toward other players or.

Realz Casino reserves the right to void bets, cancel winnings, and close accounts where prohibited conduct is identified.

7. Responsible Gambling

Realz Casino is committed to promoting responsible gambling and providing a safe environment for all players. We recognize that gambling is intended to be a form of entertainment and that it can become harmful for some individuals.

7.1 Responsible Gambling Tools

The following tools are available to all registered players through the Responsible Gambling section of the platform:

Tool	Description
Deposit Limits	Set daily, weekly, or monthly limits on deposits
Loss Limits	Cap the amount you can lose within a defined period
Session Time Limits	Set maximum session durations
Reality Checks	Receive periodic reminders of time spent playing
Cool-Off Period	Take a short break from the platform (24 hours to 6 weeks)
Self-Exclusion	Exclude yourself from the platform for a defined period or permanently

7.2 Self-Exclusion

If you feel that your gambling is no longer under control, you may request a self-exclusion by contacting us at [email protected]. Self-exclusion requests will be processed promptly. During any self-exclusion period, you will be unable to access your account, make deposits, or claim bonuses.

7.3 Support Resources

If you or someone you know is experiencing gambling-related harm, support is available through the following Canadian helplines:

ConnexOntario: 1-866-531-2600 (Ontario residents).
Problem Gambling Helpline: 1-888-230-3506 (available across Canada).
iGamblingOntario.ca — information and resources for Ontario.

Realz Casino staff may, at their discretion, refer players to responsible gambling resources where patterns of concerning behaviour are identified.

7.4 Underage Gambling Prevention

We take the prevention of underage gambling seriously. We employ age verification procedures at registration and reserve the right to conduct additional checks at any time. We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.

8. Anti-Money Laundering (AML) and Financial Crime

8.1 Legal Obligations

Realz Casino is committed to full compliance with Canadian anti-money laundering legislation, including obligations consistent with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). We implement policies, procedures, and controls to detect, prevent, and report suspicious financial activity.

8.2 Know Your Customer (KYC) and Source of Funds

As part of our AML obligations, we may request documentation to verify your identity and the source of funds used for deposits. This may include bank statements, employment records, or other financial documentation. Failure to provide satisfactory documentation will result in the suspension of withdrawal privileges and may lead to account closure.

8.3 Suspicious Transactions

We reserve the right to flag, delay, or refuse any transaction that we reasonably suspect to be connected to money laundering, fraud, or other financial crime. Any suspected criminal activity will be reported to the appropriate Canadian authorities, including the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), without prior notice to the player.

8.4 Prohibited Conduct

The following activities are strictly prohibited:

Depositing funds derived from illegal.
Structuring deposits or withdrawals to avoid reporting.
Using the platform as a conduit to move or conceal.
Using payment methods not registered in your own name.

9. Privacy and Data Protection

Realz Casino collects and processes your personal data in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Data is collected for purposes including account management, identity verification, regulatory compliance, and marketing communications (where consent has been provided).

You have the right to request access to your personal data, correct inaccuracies, or request deletion of data where legally permissible. For data-related requests, contact [email protected].

10. Limitation of Liability

To the fullest extent permitted by applicable law, Realz Casino shall not be liable for:

Any direct, indirect, incidental, or consequential losses arising from the use of the.
Interruption or unavailability of services due to technical issues, maintenance, or events beyond our reasonable.
Any losses arising from unauthorized account access resulting from a player's failure to maintain account.
Losses resulting from reliance on inaccurate game information displayed due to a technical.

Nothing in these Terms excludes or limits liability for fraudulent misrepresentation or any liability that cannot be excluded by law.

11. Dispute Resolution

11.1 Internal Complaints Process

If you have a complaint regarding any aspect of our service, you are encouraged to contact our customer support team in the first instance at [email protected]. Please provide your registered account name, a detailed description of the issue, and any supporting documentation.

We aim to acknowledge all complaints within 48 hours and resolve them within 14 calendar days. For complex matters, we will keep you informed of progress and provide an estimated resolution timeline.

11.2 Escalation

If your complaint is not resolved to your satisfaction through our internal process, and you are a player registered in Ontario, you may escalate the matter to iGaming Ontario (iGO) or the Alcohol and Gaming Commission of Ontario (AGCO) in accordance with their published dispute resolution procedures.

Players in other provinces should refer to the applicable provincial gaming authority for escalation options.

11.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the applicable Canadian province in which you reside, without regard to conflict of law principles. Any disputes not resolved through the processes outlined above shall be subject to the exclusive jurisdiction of the courts of the applicable Canadian province.

12. Intellectual Property

All content on the Realz Casino platform, including but not limited to software, graphics, game assets, trademarks, and text, is the intellectual property of Realz Casino or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes. Any reproduction, distribution, or modification of platform content without prior written consent is strictly prohibited.

13. Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions. These Terms, together with our Privacy Policy and any applicable promotion-specific terms, constitute the entire agreement between you and Realz Casino with respect to your use of the platform and supersede any prior agreements or representations.

14. Contact Us

For any questions, concerns, or support requests relating to these Terms or your account, please contact:

Realz Casino Support Team.

Email: [email protected].

Our support team is available to assist you and is committed to responding to all enquiries promptly.